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PC Support

Helps your company deliver the support your equipment need, improving IT efficiency and allowing your employees to concentrate on core business interests.

Price table

Remote Support or On-SiteMonday - Friday - 09:00 to 18:00hrs.Monday - Saturday.7 x 24 hrs.
Administrative Processes

Ticket attention, weekly or monthly follow-up through conferences with client.

Ticket attentionTicket attention based on SLA
Staff Backup

In case of turn-over, absences, illness and/or vacations, alternate SIC will resource will cover the account.

IllnessesIllnesses and/or vacations
Tickets real-time monitoring

Delivery of weekly reports, conferences to review operation logs. Pro-active proposals to improve processes and HW/SW performance stability.

XWeekly incident status review with On-Site resource manager
Customer Satisfaction Surveys (CS)

We will measure CS of End-users through electronic surveys to identify operational opportunities.

Performance Evaluation

Assigned staff will have quarterly evaluations to ensure consistent level of service, productivity and Agreed SLAs.

Operating Controls

Daily/Weekly activity logs, direct interaction with client to ensure agreed productivity and performance.